Privacy Policy for TagnPay.ai

Welcome to TagnPay.ai (the “Website”). TagQuest Innovations Private Limited (company registration number: 08046168, registered office: Building 18, Commercial Complex, opposite CALA Restaurant & Bar, Panchsheel Park, New Delhi, Delhi, 110017) (hereinafter referred to as “Tag’N’Pay”, “Tagnpay.ai”, “We”, “Us”, “Our”) takes privacy seriously.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. By using the Website, you agree to the terms of this Privacy Policy.

Introduction
Tag’N’Pay provides a hosted Software-as-a-Service (SaaS) platform designed for Clients (businesses using our Loyalty & Engagement Platform) that have entered into agreements with TagQuest Innovations Private Limited for user data orchestration and engagement. Our Clients include partners and resellers who integrate our Services with their own offerings, typically through websites, apps, or social media channels.

Tag’N’Pay enables Clients to gain insights into their Consumers (end-users of the Loyalty Platform) and deliver personalized offers, campaigns, and loyalty programs. Our platform offers a suite of tools for creating reward programs, member offers, surveys, seasonal campaigns, and audience segments based on Consumer data. These tools empower Clients to engage their customers effectively by sending targeted promotions and communications.

Through the Loyalty Management Platform and Campaign management Tools, Clients can configure and manage loyalty programs and member offers on their billing POS and digital platforms while seamlessly offering and overseeing promotions and rewards.

For the purposes of this Privacy Notice, the Tag’N’Pay Loyalty Platform and related applications are collectively referred to as our “Services.”
This Privacy Notice outlines how we process data related to our Clients, business partners, and other third parties.

1. Information We Collect
We may collect the following types of information:

a. Personal Information
• Identifiers: Name, email address, phone number, and other contact details.
• Payment Information: Credit card details, billing address, and transaction history (if applicable).
• Account Information: Username, password, and other credentials used to access your account.

b. Non-Personal Information
• Usage Data: IP address, browser type, operating system, pages visited, and time spent on the Website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Website traffic.

c. Information from Third Parties
We may receive information about you from third-party services, such as payment processors or analytics providers.

2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, and maintain the Website.
• To process transactions and send transaction notifications.
• To improve, personalize, and optimize your experience on the Website.
• To communicate with you, including responding to inquiries and sending updates.
• To analyze usage trends and monitor the effectiveness of our marketing efforts.
• To comply with legal obligations and protect our rights.

3. How We Share Your Information
We may share your information in the following circumstances:
• Service Providers: With third-party vendors who assist us in operating the Website and providing services (e.g., payment processors, hosting providers).
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights
Depending on your location, you may have the following rights:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Opt-Out: Opt-out of receiving marketing communications or the use of cookies.
To exercise these rights, please contact us at info@tagnpay.ai.

6. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy
The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

Entry into force
This Privacy Notice may be changed unilaterally by the data controller at any time.
Changes to this Privacy Notice will be published on this page.
This Privacy Notice enters into force on Feb 10, 2025.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@tagnpay.ai
Address: Building 18, Commercial Complex, opposite CALA Restaurant & Bar, Panchsheel Park, New Delhi, Delhi, 110017

This Privacy Policy is intended to provide transparency about our data practices. Thank you for trusting TagnPay.ai with your information.